Downloading vectors

New Here ,
May 01, 2017

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Hello! Why can not I download new vectors? What is the problem?

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Downloading vectors

New Here ,
May 01, 2017

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Hello! Why can not I download new vectors? What is the problem?

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156

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May 01, 2017 0
Adobe Employee ,
May 01, 2017

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Hi Sergiy,

Please let me know what is the error that you get while downloading the vector image from Adobe Stock.

If possible, please attach a screenshot for the same.

Regards,

Sheena

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May 01, 2017 0
New Here ,
May 01, 2017

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May 01, 2017 0
Adobe Employee ,
May 01, 2017

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This seems to be a browser to me.

Can you please try to search these on a different browser or clear the cookies and cache of the current browser?

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May 01, 2017 0
New Here ,
May 01, 2017

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The problem started three days ago, well before it was added

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May 01, 2017 0
Adobe Employee ,
May 01, 2017

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I understand!

Let me know if resetting the browser helps!

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May 01, 2017 0
New Here ,
May 01, 2017

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Сleared the browser cookies and cache but the problem remained

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May 01, 2017 0
Adobe Employee ,
May 01, 2017

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Moving to Adobe Stock Contributors

Looping in MatHayward to help you out.

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May 01, 2017 0
Adobe Employee ,
May 01, 2017

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We had to temporarily disable the ability to upload .eps vector files. We will report back when it's re-enabled again. You can continue to submit .ai vector files in the usual zipped format. We apologize for the inconvenience.

Thanks,

Mat Hayward

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May 01, 2017 1
New Here ,
May 02, 2017

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Thanks for the help! Problem solved.

2017-05-02 0:17 GMT+03:00 Sheena Kaul <forums_noreply@adobe.com>:

Downloading vectors

Sheena Kaul

<https://forums.adobe.com/people/Sheena+Kaul?et=watches.email.outcome>

marked MatHayward

<https://forums.adobe.com/people/MatHayward?et=watches.email.outcome>'s

reply on Downloading vectors

<https://forums.adobe.com/thread/2310199?et=watches.email.outcome> as

helpful. View the full reply

<https://forums.adobe.com/message/9488695?et=watches.email.outcome#9488695>

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May 02, 2017 0