Error of download preview

New Here ,
Apr 29, 2020

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I uploaded 10 vector drawings to Adobe Stock, and they were all approved. But other accounts cannot download these drawings. My files cannot be downloaded. "Download preview" cannot be done. What is missing? Can you help me?
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Account management, Contributors, Licensing

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Error of download preview

New Here ,
Apr 29, 2020

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I uploaded 10 vector drawings to Adobe Stock, and they were all approved. But other accounts cannot download these drawings. My files cannot be downloaded. "Download preview" cannot be done. What is missing? Can you help me?
TOPICS
Account management, Contributors, Licensing

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404

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 29, 2020 0
Adobe Employee ,
Apr 29, 2020

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Can you give a File ID of a vector you see this problem with?

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Apr 29, 2020 2
New Here ,
Apr 30, 2020

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#343245211 and  #344623557

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Apr 30, 2020 0
Adobe Employee ,
Apr 30, 2020

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I believe we had an issue processing the preview due to the double artboard. I've logged a bug on this, though not sure how soon our engineers will have a fix. Until then I would see if removing any extra artboards might fix your future uploads/previews. Sorry about that.

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Apr 30, 2020 0