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I can't login and I don't know why. I changed password four times but nothing. Please can help me?
https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2
That screen shot is an indication you are attempting to create a new Adobe Stock Contributor account with a different Adobe ID than what you originally created your stock account with. Try using a different email address you may have used to set up your account originally.
Be sure you are clicking the sign in button in the upper right corner of the landing page and avoid the buttons in the center.
-Mat
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I can't login and I don't know why. I changed password four times but nothing. Please can help me?
https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2
That screen shot is an indication you are attempting to create a new Adobe Stock Contributor account with a different Adobe ID than what you originally created your stock account with. Try using a different email address you may have used to set up your account originally.
Be sure you are clicking the sign in button in the upper right corner of the landing page and avoid the buttons in the center.
-Mat
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Do you have a screenshot of what’s happening. I can log in without a problem.
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Thank you for your answer, but I can't log, I attach a screenshot
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And with my username in login:
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Hi sergiob
Is it that you are trying to synch your fotolia account with adobe stock? If that's it then you will need to make sure that both accounts are logged out, then try logging in one.
Otherwise you may need to seek the assistance of Fotolia support. Try this link to make contact -https://www.fotolia.com/Info/Contact
Please let us know if this helps
Regards
JG
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I don't understand your answer because I can't be login in fotolia, when you try loggin in fotolia it goes to login in adobe stock. Anotherway the contact link you sent doesn't work. But thank you I am going to try to contact directly them, I thought that here someone will solve it because is the official forum.
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Hi sergiob
Thank you for the update. I will make some more consultation and get back to you.
Regards
JG
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That screen shot is an indication you are attempting to create a new Adobe Stock Contributor account with a different Adobe ID than what you originally created your stock account with. Try using a different email address you may have used to set up your account originally.
Be sure you are clicking the sign in button in the upper right corner of the landing page and avoid the buttons in the center.
-Mat
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Thank you jacquelingphoto2017
Thank you MatHayward but I don't have a different Adobe ID. Anyway to don't loging in fotolia because I can't in that screen I clicked I don't have a Fotolia account. then I have another error that I attach. I don't understand what is going on, and I don't know how to solve it. Thank you
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Hello, I can't login and I don't know why. https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2
I were speaking with 3 people in the chat below, but finatly they sent me this email to solve my problem, I just want to sell images in Adobe Stock.
In that link I write my fotolia credentials and nothing, so I write my adobe credentials and nohing, so to don't login because I can't I try to click on "I don't have a Fotolia account" and there is an issue that I atach.
Please can someone help me. Thank you.
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Hi sergiob
I was informed that since yours is an account issue Adobe is the one to fix the issue. Can you please try Contact Customer Care . Select "Adobe ID and signing in" for assistance.
Please let us know if this works.
Regards
JG
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Hi sergiob
Did you get your issue resolved?