images not appearing in searches

New Here ,
Oct 09, 2020

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hi ,I have been submitting to adobe stock for just over a year now , today I tried seaching for some of my images & they are notshowing up in seach results . why ? . any one got any ideas . My sales have gone down instead of up the last few months ,i thought it was probably covid but coul it be this . I seached exact titles parts of titles and keyword some of them just do not show up .

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Correct answer by jacquelingphoto2017 | Adobe Community Professional

Hi Robert,

We are sorry to hear about your experience. A number of factors could affect your sales, and also the reason your files are not showing up in your search. 

Your sales could be affected by reduced demand for the files you upload.

I suggest you check files on your dashboard to make sure there are no issues such as incorrect keywording, or linked duplicates.

If all is well there could be a case of erroneous indexing, which is the case with a number of files. I am told the engineers are working to assiduously to resolve that issue.

 

To find your files using their Caption, you need to include the caption, or main words or phrase from it as part of your keywording. That will make it easier to find your files using Caption.

You could post on this thread about six of the keywords you use for one of the files of which you cannot find for us to try to locate it on the website.

I hope you found this helpful

Best wishes

JG

 

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images not appearing in searches

New Here ,
Oct 09, 2020

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hi ,I have been submitting to adobe stock for just over a year now , today I tried seaching for some of my images & they are notshowing up in seach results . why ? . any one got any ideas . My sales have gone down instead of up the last few months ,i thought it was probably covid but coul it be this . I seached exact titles parts of titles and keyword some of them just do not show up .

Adobe Community Professional
Correct answer by jacquelingphoto2017 | Adobe Community Professional

Hi Robert,

We are sorry to hear about your experience. A number of factors could affect your sales, and also the reason your files are not showing up in your search. 

Your sales could be affected by reduced demand for the files you upload.

I suggest you check files on your dashboard to make sure there are no issues such as incorrect keywording, or linked duplicates.

If all is well there could be a case of erroneous indexing, which is the case with a number of files. I am told the engineers are working to assiduously to resolve that issue.

 

To find your files using their Caption, you need to include the caption, or main words or phrase from it as part of your keywording. That will make it easier to find your files using Caption.

You could post on this thread about six of the keywords you use for one of the files of which you cannot find for us to try to locate it on the website.

I hope you found this helpful

Best wishes

JG

 

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37

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Oct 09, 2020 0
Adobe Community Professional ,
Oct 09, 2020

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Hi Robert,

We are sorry to hear about your experience. A number of factors could affect your sales, and also the reason your files are not showing up in your search. 

Your sales could be affected by reduced demand for the files you upload.

I suggest you check files on your dashboard to make sure there are no issues such as incorrect keywording, or linked duplicates.

If all is well there could be a case of erroneous indexing, which is the case with a number of files. I am told the engineers are working to assiduously to resolve that issue.

 

To find your files using their Caption, you need to include the caption, or main words or phrase from it as part of your keywording. That will make it easier to find your files using Caption.

You could post on this thread about six of the keywords you use for one of the files of which you cannot find for us to try to locate it on the website.

I hope you found this helpful

Best wishes

JG

 

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New Here ,
Oct 09, 2020

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Thank you JG
The problem was a mistake on my part , I was doing my search on the
"French" site in English & I should have done them in french or have
changed "region" . If I do this I find them ok . As for declining sales
,who knows Covid ? less demand for my type of image ? more competition ,I
will just have to try harder .
Thanks again for your Time
All the best
Robert

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