Missing photos and earnings

New Here ,
Apr 02, 2021 Apr 02, 2021

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My photos and earnings have simply disappeared! Help!

A few days ago, I received a notification email about another sold photo. Went to my account and... Nothing was there. Like if it was a new account.

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Account management, Fotolia, Troubleshooting

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correct answers 1 Correct Answer

New Here , Apr 10, 2021 Apr 10, 2021
Hi! Yes! Adobe answered with provided fix. Turnes out I have another account but sending notifications to this email address... 若 Sorry! Thanks! 

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Adobe Community Professional ,
Apr 06, 2021 Apr 06, 2021

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Sorry for being late to this! Are your missing earnings still missing?

 

Please be sure that you are logged-in to the correct account. If you want to contact Adobe contributor support on this issue look here for the how-to: Need help? (stock contributor support) 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 10, 2021 Apr 10, 2021

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Hi! Yes! Adobe answered with provided fix. Turnes out I have another account but sending notifications to this email address... 🥴 Sorry! Thanks! 😁

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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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Thanks for the update!

ABAMBO | Hard- and Software Engineer | Photographer

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