My photos disappeared

New Here ,
Dec 15, 2016 Dec 15, 2016

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Hello. I just started to use your stock, I send few photos, and it was Ok, but then, when I already had 1 photo in my portfolio, I send more 10 photos, and when I check my account in few days I see that I have no photos at all. It is very strange because at least I had 1 in my portfolio already,  what happened also with those photos that I have sended already. Al of them just disappeared. Can you help me please to solf this problem? Thank you!

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correct answers 1 Correct Answer

Explorer , Sep 20, 2018 Sep 20, 2018
You are likely logged in with a different Adobe ID than the one you uploaded your content to. Submit a request for support by clicking the contact us link at the bottom of the contributor portal and we will help investigate.-Mat

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Adobe Employee ,
Dec 16, 2016 Dec 16, 2016

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Hi,

Did you download the images from Adobe Stock website?

Regards,

Sheena

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New Here ,
Dec 16, 2016 Dec 16, 2016

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No, I downloaded my own images to Adobe stock, to my contributed account. There was already accepted 1 image, and I downloaded more 10 images, and next time when I go to my account, there have no images, even the one which already has accepted

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Adobe Employee ,
Dec 16, 2016 Dec 16, 2016

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There is no record of any content being uploaded to a contributor account associated with your Adobe ID. Is it possible you have a different email address associated with your contributor account? Please submit a support ticket and we can continue to look into this for you.

-Mat

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New Here ,
Dec 17, 2016 Dec 17, 2016

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But how could it be? I HAD uploaded about 14 photos. 2 of them was not approved, one was approved, and another 10 was waiting for approvement. And I have just one Adobe account, and it registered only on one email address. But I have 2 Fotolia account, can it have any influence on my Adobe account? What is support ticket?

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New Here ,
Dec 17, 2016 Dec 17, 2016

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IMG_9374.JPG

I send to you a screenshоt of my internet history and you will see that there was uploads.

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Adobe Employee ,
Dec 17, 2016 Dec 17, 2016

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Unfortunately, the screen shot you sent doesn't provide me with enough information. Please forward one of the notification emails you received to my email: mhayward@adobe.com

Thank you,

Mat

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New Here ,
Dec 18, 2016 Dec 18, 2016

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I did not receive any notification emails, I just saw in my account that 1 image was approved. And I uploaded 10 more photos, that was submitted but not approved yet. I think that on your stock website have some technical problems, because photos just disappeared. But unfortunately, I just don't know how to prove it now.  Maybe you will check again the screen shot that I sended to you, there many times writed that there was uploads from my side. This is only information that I can give you. But I  really need that problem with disappeared photos to be solved. Because I really very sad about the time that I wasted to upload photos, more than that, I am just not sure that if I upload them again their will not disappear again. Thank you in advance !

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New Here ,
Aug 28, 2017 Aug 28, 2017

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The exact same thing just happened to me. I spend a few hours this evening uploading roughly twenty photos to Adobe Stock. I then went to upload a video file through the FTP and after it appeared for tagging and titling, it said file had an error. I could not resolve the error so I closed the tab and opened it up again and the file was gone, so I just reconnected to the FTP and uploaded again with no errors however it made me upload my ID again as if it was the first time uploading. I then went to look at my profile thinking it was strange that I had to upload my ID again and to my surprise all twenty images up for review were gone, my browser history looked the same as snezhanaz8599110 and I have no emails of any uploads. Very frustrating to have spent hours tonight on something that isn't resolved and looks like nothing has been done to follow up

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Adobe Employee ,
Aug 29, 2017 Aug 29, 2017

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Are you sure you used the same Adobe ID? It sounds to me like you have created an additional, new account.

As for the OP, I just read that you have multiple Fotolia accounts. This is more than likely the cause for your issues, check all of your accounts. FYI, only one account is allowed per contributor so please contact support directly through Fotolia or Adobe Stock to have the extra account you don't need deleted.

Thanks,

Mat

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New Here ,
Aug 13, 2018 Aug 13, 2018

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My photos are missing, over 20 of them. i spent the whole night uploading now i cant find any. I do not have multiple accounts.

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Adobe Community Professional ,
Aug 13, 2018 Aug 13, 2018

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Your pictures should be any where here:

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 13, 2018 Sep 13, 2018

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Same thing has happened to me? uploaded photos on the 25th of August , received confirmation emails to say my file is approved for sale ? and now all have disappeared... even ones I uploaded in May

any suggestions on whats going on?

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Explorer ,
Sep 20, 2018 Sep 20, 2018

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You are likely logged in with a different Adobe ID than the one you uploaded your content to. Submit a request for support by clicking the contact us link at the bottom of the contributor portal and we will help investigate.

-Mat

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New Here ,
Oct 19, 2019 Oct 19, 2019

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Hi I have same issue and i have not used any other ID besides the one i have.

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New Here ,
Jun 09, 2020 Jun 09, 2020

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My uploaded images were approved for sale on June 2nd.  Now all of them have disappeared.  Please explain where my photos are.  Thanks. 

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