Being an Adobe contributor and non-US citizen I am trying to reach adobetax@adobe.com to receive document about my earnings and amount of withholding (for tax purpose) for the year 2019 (instead of the 1042-S form) and avoid double taxing as it is stated here: https://helpx.adobe.com/stock/contributor/help/Taxes-non-US-citizens.html "We provide a letter to report statistics for the year for local tax purposes upon request to adobetax@adobe.com" but I haven't get any response since April.
I have tried to chat with support agents, called Adobe but no results - everyone is pointing to send email to adobetax@adobe.com. But no answer from there even if sending from my other email address.
Do you have any suggestions on how to receive the required information?
Greetings! It's not uncommon for replies to take a few days. I'm under the impression that the Adobe Stock Team is pretty swamped at the moment, I would anticipate a bit of a delay with a response.
Does the earning's statement usually arrive in the Contributor's Portal or is it sent by email? If it's sent by email, check your spam & trash folders. It might have been redirected by your email service.
Nancy O'Shea— Product User, Community Expert & Moderator Alt-Web Design & Publishing ~ Web : Print : Graphics : Media
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