Once a file is approved for sale, HOW LONG until the file appears online?

Guide ,
Sep 26, 2018 Sep 26, 2018

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I received an email saying the file I submitted to AdobeStock.com was "approved for sale." The email also said, "Please allow up to 24 hours to see your file online."

That was almost four days ago, but my file still doesn't appear in searches for its title. - Is this typical? Since this is my first submission, I'm interested in learning what to expect at AdobeStock.com.

I cleared my browser history, and set every search filter to "ALL."

Any other ideas? (besides just being patient LOL)

-- Thanks!  :+)

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correct answers 1 Correct Answer

Adobe Community Professional , Sep 27, 2018 Sep 27, 2018
Well if you search for keywords and your picture does not apear, post back. There are rare cases where the picture gets skipped...If you have that problem contact support (footer of your contributor pages).

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Adobe Community Professional ,
Sep 27, 2018 Sep 27, 2018

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Congratulations for your first approved image(s).

The title is not indexed unfortunately, so it won't appear if the title keywords are not repeated as keywords.

ABAMBO | Hard- and Software Engineer | Photographer

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Guide ,
Sep 27, 2018 Sep 27, 2018

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Yes, I got lucky here, and assumed title words needed to be repeated in keywords. Thanks for clarifying.

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Adobe Community Professional ,
Sep 27, 2018 Sep 27, 2018

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Well if you search for keywords and your picture does not apear, post back. There are rare cases where the picture gets skipped...

If you have that problem contact support (footer of your contributor pages).

ABAMBO | Hard- and Software Engineer | Photographer

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Guide ,
Sep 27, 2018 Sep 27, 2018

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Thanks for the tip on getting help. It seems there is NO POSSIBLE WAY to contact Adobe on this contributor issue, except in these forums. Maybe it needs to be during business hours? Otherwise, I've tried every possible combination of subjects and issues (given the sparse choices) and these forums seems to be the only possible option (choose the only one, below).  LOL

It's only been four and a half days since my file was accepted, so maybe they're just backlogged also.

Screen Shot 2018-09-27 at 10.40.34 PM.png

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Adobe Community Professional ,
Sep 28, 2018 Sep 28, 2018

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You are using the wrong contact place!

ABAMBO | Hard- and Software Engineer | Photographer

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Guide ,
Sep 28, 2018 Sep 28, 2018

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Alambo,

You Da MAN!  -- (is that politically incorrect?)  :+)

I sent in a query on this issue, and just received a response saying:

We have looked into this matter and found an issue on our end.

We have now re-indexed the file in question. It should be online and available within the next 15 minutes or so.

Just wanted to say, THANKS for your help!

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Adobe Community Professional ,
Sep 29, 2018 Sep 29, 2018

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You’re welcome an good luck with your images. I possibly should check my images. I never did that...

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Sep 27, 2018 Sep 27, 2018

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BTW: your Bio is great!

ABAMBO | Hard- and Software Engineer | Photographer

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Guide ,
Sep 27, 2018 Sep 27, 2018

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LOL. Bio = wayward words.  :+)

As a point of reference: "yes, my school is getting older. I seem to be old-school now."  :+)  I started using AI when it was v. 0.9b. We did 225+ 7-color flexo package designs for Tillamook Cheese (making them the #1 selling cheddar product in the US) before AI had LAYERS.  LOL

Now you know how old I really am.  :+)

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