Problem uploading zipped vector file to Stock

New Here ,
Mar 31, 2021 Mar 31, 2021

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I am uploading a vector file to Adobe Stock and am getting an upload error. The file is saved properly with a jpeg file that is 3000 x 5600 pixels and both EPS and jpg files are in one zipped file. I have checked the Illustrator file to make sure that there isn't any errors. I also uploaded successfully other files at the same time with success and they are similar in design and all created and saved the same method, at the same time.

Why is this one not loading?

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Stock API, Troubleshooting

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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For what it's worth, I can preview your JPG but I can't see the other attached file.  What type of file was it?

 

Please refer to the Vector Requirements below.

https://helpx.adobe.com/stock/contributor/user-guide.html/stock/contributor/help/vector-requirements...

 

NOTE:  Max file size is 45MB for AI, EPS and SVG submissions.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 01, 2021 Apr 01, 2021

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hi Nancy

 

Thank you for checking the file.

Now I know that the jpg file is fine since you were able to read it. The other file that you could not read is an eps.

I resaved the eps file and I have attached the file.

The eps file should be okay since the other files I uploaded were accepted and the one in question is similar.

thank you

jo

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Adobe Community Professional ,
Apr 01, 2021 Apr 01, 2021

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Browsers don't support EPS files so don't even bother posting them here.  This user-to-user forum supports JPG, PNG and GIF images only. 

 

Speaking personally, I have no use for EPS.  It's a zombie file type that nobody uses anymore.  I only purchase vectors in AI or SVG file type. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 01, 2021 Apr 01, 2021

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oh, didn't know about eps files.

thanks

jo

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