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Response Time from Adobe Stock

Community Beginner ,
Apr 06, 2018 Apr 06, 2018

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Hi, I have recently started using LR to upload images to AS. I see that it is a 5 day process to accept/deny images but it has been well over 7 days and I still haven't heard back. Is this normal? Also, what is the process they use to contact you? Email? What is the expectation for submitting? 

Thanks,

John

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correct answers 1 Correct answer

Adobe Employee , May 01, 2018 May 01, 2018

Hi John,

I'm not seeing an account associated with the Adobe ID you are using for this post. I found a different account in your name but no content has been uploaded to it since last August. I assume you have a different Adobe ID with your active account. Please sign into the portal and send support a ticket by clicking the Contact Us link at the bottom of the portal. I'll be happy to look into this for you.

regards,

Mat Hayward

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Adobe Employee ,
Apr 06, 2018 Apr 06, 2018

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Adobe Employee ,
May 01, 2018 May 01, 2018

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Hi John,

I'm not seeing an account associated with the Adobe ID you are using for this post. I found a different account in your name but no content has been uploaded to it since last August. I assume you have a different Adobe ID with your active account. Please sign into the portal and send support a ticket by clicking the Contact Us link at the bottom of the portal. I'll be happy to look into this for you.

regards,

Mat Hayward

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New Here ,
Dec 28, 2018 Dec 28, 2018

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Hi Mat,

I sent a template project to the email motion@adobe.com for Premiere Pro, with all the requested requirements, but it's been 8 days and I still do not have an answer. I would like to know what is the normal response time for it.

Thank you.

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