...selection are unsupported by Adobe Stock

Explorer ,
Mar 29, 2018

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I get the message "all of the files in your selection are unsupported by Adobe stock and hence cannot be uploaded." when attempting to upload an illustrator file through Bridge. I also get an error when uploading directly to Adobe Stock. The problem, this message doesn't give me enough information to troubelshoot the problem. I have uploaded exactly the same way before, no issues.

Click on the Learn More link doesn't help.

Does anyone have a master list of items to check for? Maybe I can start there.

Screen Shot 2018-03-29 at 3.07.36 PM.png

Please open a ticket in the contributor portal and attach the file. I’ll take a look at it ASAP.

Mat

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...selection are unsupported by Adobe Stock

Explorer ,
Mar 29, 2018

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I get the message "all of the files in your selection are unsupported by Adobe stock and hence cannot be uploaded." when attempting to upload an illustrator file through Bridge. I also get an error when uploading directly to Adobe Stock. The problem, this message doesn't give me enough information to troubelshoot the problem. I have uploaded exactly the same way before, no issues.

Click on the Learn More link doesn't help.

Does anyone have a master list of items to check for? Maybe I can start there.

Screen Shot 2018-03-29 at 3.07.36 PM.png

Please open a ticket in the contributor portal and attach the file. I’ll take a look at it ASAP.

Mat

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Mar 29, 2018 0
LEGEND ,
Mar 29, 2018

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You might try the Stock Contributor Forum for a quicker and more detailed answer.

Adobe Stock Contributors

The only thing I can think of is perhaps you have included fonts in your artwork?

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Mar 29, 2018 1
Explorer ,
Mar 30, 2018

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Have done this. No response from them.

Thanks

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Mar 30, 2018 0
Adobe Employee ,
Mar 30, 2018

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Looping in MatHayward to help you better.

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Mar 30, 2018 1
Adobe Employee ,
Mar 30, 2018

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Is the artboard at least 15MP?

You can review the vector requirements here for detailed information: Requirements for contributing vector art to Adobe Stock

-Mat

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Mar 30, 2018 1
Explorer ,
Mar 30, 2018

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I believe I have met all the criteria including art board size, file size, etc. It’s not a review rejection, but an an immediate rejection at upload and I’ve not had that before, so strange. Especially the note about it being “...unsupported by Adobe Stock”, as if it’s an incorrect file format.

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Mar 30, 2018 0
Explorer ,
Mar 30, 2018

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Interesting, I just tried to upload a jpeg and got the same message

UPDATE: I literally change the art board size then changed it back, then it uploaded. THEN, when I went to the site to complete the submission process two other versions were up there, two that were rejected.

So, I guess all is good. Thank you everyone for your help.

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Mar 30, 2018 0
Adobe Employee ,
Mar 30, 2018

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Please open a ticket in the contributor portal and attach the file. I’ll take a look at it ASAP.

Mat

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Mar 30, 2018 1