Synchronisation Adobe Stock/Fotolia ne fonctionne plus

Nov 27, 2017

Copy link to clipboard

Copied

Bonjour,

J étais sur Fotolia et récemment j ai synchro mon compte avec celui Adobe Stock. Toutes mes images de Fotolia sont apparues dans Adobe Stock, et depuis je vends régulièrement avec Adobe Stock et tout se passe bien.

Sauf que maintenant quand j'essaye d'aller dans l'espace "vendeur" de mon compte A.S. je tombe sur une page qui me dit:

" Nous avons remarqué que vous vendez des images sur Fotolia. Fotolia fait désormais partie d’Adobe Stock, il est donc temps de synchroniser vos comptes."

Retour à la case départ... Il me propose de me connecter à Fotolia (pas d autre choix) et qd j'essaye il me dit: "Le compte sélectionné est déjà utilisé." .

Bref en gros le serpent qui se mort la queue...

Que dois-je faire?

I have confirmed that the Adobe ID you are using for this post is currently synced with your Fotolia account. You need to log into the contributor portal with this Adobe ID and your Adobe password. If you are still having trouble, please contact us directly through the support channel using email contributor-support@adobe.com

regards,

Mat Hayward

TOPICS
Contributors

Views

725

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Synchronisation Adobe Stock/Fotolia ne fonctionne plus

Nov 27, 2017

Copy link to clipboard

Copied

Bonjour,

J étais sur Fotolia et récemment j ai synchro mon compte avec celui Adobe Stock. Toutes mes images de Fotolia sont apparues dans Adobe Stock, et depuis je vends régulièrement avec Adobe Stock et tout se passe bien.

Sauf que maintenant quand j'essaye d'aller dans l'espace "vendeur" de mon compte A.S. je tombe sur une page qui me dit:

" Nous avons remarqué que vous vendez des images sur Fotolia. Fotolia fait désormais partie d’Adobe Stock, il est donc temps de synchroniser vos comptes."

Retour à la case départ... Il me propose de me connecter à Fotolia (pas d autre choix) et qd j'essaye il me dit: "Le compte sélectionné est déjà utilisé." .

Bref en gros le serpent qui se mort la queue...

Que dois-je faire?

I have confirmed that the Adobe ID you are using for this post is currently synced with your Fotolia account. You need to log into the contributor portal with this Adobe ID and your Adobe password. If you are still having trouble, please contact us directly through the support channel using email contributor-support@adobe.com

regards,

Mat Hayward

TOPICS
Contributors

Views

726

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 27, 2017 0
Adobe Employee ,
Nov 28, 2017

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 28, 2017 1
Adobe Employee ,
Dec 01, 2017

Copy link to clipboard

Copied

I have confirmed that the Adobe ID you are using for this post is currently synced with your Fotolia account. You need to log into the contributor portal with this Adobe ID and your Adobe password. If you are still having trouble, please contact us directly through the support channel using email contributor-support@adobe.com

regards,

Mat Hayward

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 01, 2017 1
Mar 14, 2018

Copy link to clipboard

Copied

Hello, thanks for your answer and sorry for the very very very late reply. I tried what you said but it still doesn't work. When I go to the contributor portal in AdobeStock they still ask me to log in to Fotolia in order to synchronise it with A.S.

And when I enter the right ID they still say "The selected account is already in use."

What should I do ?

Best regards,

Edouard

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2018 0
Mar 14, 2018

Copy link to clipboard

Copied

Please submit a ticket using the email listed above.

-Mat

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2018 0