Synchronization with Fotolia portfolio with the wrong Adobe cloud account

New Here ,
Jul 12, 2018

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Hello,

I've received the invitation to sync my Fotolia account with Adobe Stock, but I did not pay attention to the fact that I was logged into Adobe Cloud with the company account instead of my private one.

Now I have the Fotolia account synchronized with the wrong Adobe Cloud account. 😞

How can I disconnect the two accounts and re-synchronize with the correct one?

Thanks in advance for your support,

best regards

You will need to submit a ticket via the Adobe Stock Contributor portal for assistance with this. Click the "contact us" link at the bottom of the portal and we should be able to help you out.

-Mat

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Synchronization with Fotolia portfolio with the wrong Adobe cloud account

New Here ,
Jul 12, 2018

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Hello,

I've received the invitation to sync my Fotolia account with Adobe Stock, but I did not pay attention to the fact that I was logged into Adobe Cloud with the company account instead of my private one.

Now I have the Fotolia account synchronized with the wrong Adobe Cloud account. 😞

How can I disconnect the two accounts and re-synchronize with the correct one?

Thanks in advance for your support,

best regards

You will need to submit a ticket via the Adobe Stock Contributor portal for assistance with this. Click the "contact us" link at the bottom of the portal and we should be able to help you out.

-Mat

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Contributors

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67

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Jul 12, 2018 0
Adobe Employee ,
Jul 12, 2018

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You will need to submit a ticket via the Adobe Stock Contributor portal for assistance with this. Click the "contact us" link at the bottom of the portal and we should be able to help you out.

-Mat

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Jul 12, 2018 1
New Here ,
Jul 12, 2018

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Dear Matt, thanks for your reply.

I just had a chat session with the support, and they told me that I have to contact Fotolia, from their website, as they can solve the issue. Is it correct?

Thanks,

Sab

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Jul 12, 2018 1