The graph on my Dashboard page is not updating

Explorer ,
Jan 07, 2020

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The graph on my Dashboard page is not updating; it shows zero sales over the last two weeks.  But the Payout figure on the same page is correct (at least I think so).  Is this just me?

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Correct answer by jacquelingphoto2017 | Adobe Community Professional

Hi Clivewa,

No, you are not alone. The Adobe engineers are aware of it, and is currently working to have it resolved. Please see more at https://community.adobe.com/t5/stock/statistics-chart-doesn-t-work/m-p/10840270

Regards

JG

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The graph on my Dashboard page is not updating

Explorer ,
Jan 07, 2020

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The graph on my Dashboard page is not updating; it shows zero sales over the last two weeks.  But the Payout figure on the same page is correct (at least I think so).  Is this just me?

Adobe Community Professional
Correct answer by jacquelingphoto2017 | Adobe Community Professional

Hi Clivewa,

No, you are not alone. The Adobe engineers are aware of it, and is currently working to have it resolved. Please see more at https://community.adobe.com/t5/stock/statistics-chart-doesn-t-work/m-p/10840270

Regards

JG

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Jan 07, 2020 0
Community Beginner ,
Jan 07, 2020

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No it's not just you. I've also had uploaded files sitting in review for 6 days. I'm hoping they're just backlogged after the holidays.

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Jan 07, 2020 0
Explorer ,
Jan 07, 2020

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Good to hear that I'm not on my own, thanks.  I haven't uploaded for a few weeks so I can't comment on review times.  I image that adobe will soon lurch into action and get things back to normal.

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Jan 07, 2020 0
Adobe Community Professional ,
Jan 07, 2020

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Hi Sasnidley,

File reviewing is still in progress, It however seem there is an influx of high volume submission that has created a longer queue and thus a backlog. 

 

Regards

JG

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Jan 07, 2020 0
Adobe Community Professional ,
Jan 07, 2020

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Hi Clivewa,

No, you are not alone. The Adobe engineers are aware of it, and is currently working to have it resolved. Please see more at https://community.adobe.com/t5/stock/statistics-chart-doesn-t-work/m-p/10840270

Regards

JG

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Jan 07, 2020 0
Explorer ,
Jan 08, 2020

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Many thanks for the information; I looked but didn't manage to find the thread you referenced.  Nice to know I'm not on my own!

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Jan 08, 2020 0
Adobe Community Professional ,
Jan 08, 2020

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Hi Clivewa,

Do you mean you cannot find the post with the answer?

The link I post her is the thread..The 9th post, which is my first post, contains the answer. 

Regards

JG 

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Jan 08, 2020 0
clivewa LATEST
Explorer ,
Jan 08, 2020

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Sorry, my reply was not very specific.  I meant to say that before my initial posting I searched but did not manage then to find the thread you referenced (which was indeed what I was looking for).  Your link worked perfectly and I had no trouble with it. Thank you.

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Jan 08, 2020 0
New Here ,
Jan 08, 2020

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Same here. I thought there is something wrong with my account.

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Jan 08, 2020 0