The graph on my Dashboard page is not updating

Explorer ,
Jan 07, 2020 Jan 07, 2020

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The graph on my Dashboard page is not updating; it shows zero sales over the last two weeks.  But the Payout figure on the same page is correct (at least I think so).  Is this just me?

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 07, 2020 Jan 07, 2020
Hi Clivewa, No, you are not alone. The Adobe engineers are aware of it, and is currently working to have it resolved. Please see more at https://community.adobe.com/t5/stock/statistics-chart-doesn-t-work/m-p/10840270 Regards JG

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Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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No it's not just you. I've also had uploaded files sitting in review for 6 days. I'm hoping they're just backlogged after the holidays.

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Explorer ,
Jan 07, 2020 Jan 07, 2020

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Good to hear that I'm not on my own, thanks.  I haven't uploaded for a few weeks so I can't comment on review times.  I image that adobe will soon lurch into action and get things back to normal.

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Adobe Community Professional ,
Jan 07, 2020 Jan 07, 2020

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Hi Sasnidley,

File reviewing is still in progress, It however seem there is an influx of high volume submission that has created a longer queue and thus a backlog. 

 

Regards

JG

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Adobe Community Professional ,
Jan 07, 2020 Jan 07, 2020

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Hi Clivewa,

No, you are not alone. The Adobe engineers are aware of it, and is currently working to have it resolved. Please see more at https://community.adobe.com/t5/stock/statistics-chart-doesn-t-work/m-p/10840270

Regards

JG

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Explorer ,
Jan 08, 2020 Jan 08, 2020

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Many thanks for the information; I looked but didn't manage to find the thread you referenced.  Nice to know I'm not on my own!

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Adobe Community Professional ,
Jan 08, 2020 Jan 08, 2020

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Hi Clivewa,

Do you mean you cannot find the post with the answer?

The link I post her is the thread..The 9th post, which is my first post, contains the answer. 

Regards

JG 

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Explorer ,
Jan 08, 2020 Jan 08, 2020

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Sorry, my reply was not very specific.  I meant to say that before my initial posting I searched but did not manage then to find the thread you referenced (which was indeed what I was looking for).  Your link worked perfectly and I had no trouble with it. Thank you.

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New Here ,
Jan 08, 2020 Jan 08, 2020

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Same here. I thought there is something wrong with my account.

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