Unable to claim funds from PayPal.

Community Beginner ,
Oct 02, 2020 Oct 02, 2020

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I am an Adobe Stock Contributor and I made a payout of 56.99 USD to my PayPal account 3 days ago. Unfortunately, PayPal said I had to upgrade my account to a business account to receive payments from outside my country that is India. I did upgrade my account but now PayPal is saying that I cannot claim funds which were received before upgrading and the money will be sent back to the sender i.e Adobe in this case. They said I can now request the payment again from Adobe but I don't know how to do it since the payment status is saying that the payment is done. Can anyone please help me out?

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Account management, General, Troubleshooting

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Community Beginner ,
Oct 02, 2020 Oct 02, 2020

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Also, I did contact to Adobe from contact us link in the footer.

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