Unable to Upload eps Vectors - Both via FTP and Drag-and-Drop Methods

Community Beginner ,
Apr 28, 2017

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Hi guys,

I've been trying for many days now to upload my vector portfolio to Adobe Stock, and haven't been successful.

First issue - the drag and drop method simply doesn't work, period. When trying to upload zip files with eps vector and preview jpg, it just gives the "file.zip couldn't be uploaded because it is not a valid file type." And of course I checked that my preview image is at least 3000 px (it actually is 5500x5500).

So being unlucky with this method, I tried ftp, and did successfully upload the first batch from my collection. It got through, and was approved by Adobe Stock. When I tried to upload via ftp the second batch, it first worked as I uploaded a few files, then when I tried resumed uploading later, ftp just stopped working flat-out. It wouldn't even upload the files that went through in the past successfully.

This is just bizarre. Is anyone having the same issue? Would Adobe please assist?

Thanks to all.

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1 Correct Answer

Adobe Employee , May 11, 2017
Kirsten Harris Adobe Employee , May 11, 2017
EPS vector files are now accepted again through drag and drop or ftp upload! The technical issue has been resolved. We apologize for the inconvenience and are looking forward to your submissions

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New Here ,
Apr 29, 2017

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I have the same problem. I am unable to upload zip files through drag and drop as well as ftp. Earlier I could do that but since 2 days I am not able to do this.

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New Here ,
May 01, 2017

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Answer AdobeStock-Support: Temporarily no upload of eps-files. ai-files upload is possible.

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Adobe Employee ,
May 01, 2017

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Community Beginner ,
May 01, 2017

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Thank you for the update. ai vector uploads work just fine.

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Adobe Employee ,
May 01, 2017

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We had to temporarily disable the ability to upload .eps vector files. We will report back when it's re-enabled again. You can continue to submit .ai vector files in the usual zipped format. We apologize for the inconvenience.

-Mat

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New Here ,
May 01, 2017

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Thanks for the reply!

Dipali S

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New Here ,
May 07, 2017

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Any update on the upload of zip files with .eps extension via ftp or Drag and drop? It's still not working. I do not have Adobe Illustrator so I am unable to upload vector files as I can only save as .eps extensions and not .ai.

Thanks for your time.

Dipali S

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New Here ,
May 08, 2017

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hi, i cant upload .ai either, saying its not valid file type

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New Here ,
May 11, 2017

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I can upload, but the image does not appear in the edit area. I thought it was fixed.

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Adobe Employee ,
May 11, 2017

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EPS vector files are now accepted again through drag and drop or ftp upload! The technical issue has been resolved. We apologize for the inconvenience and are looking forward to your submissions

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New Here ,
May 13, 2017

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Thanks!

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