Unusually long time for validation

Community Beginner ,
Apr 10, 2019 Apr 10, 2019

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Hello,
All the files I have uploaded
these last days remain pending validation in the "in review" section for an unusually long time. Some since 20 days !
Is this also the case for you?

Regards.

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Adobe Employee , Apr 11, 2019 Apr 11, 2019
I checked your account and do see a few images that should have been reviewed by now. I've forwarded your account number to our moderation team and asked them to take care of it. I expect this will be done within the next 24 hours.Thanks for your patience,Mat

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Adobe Community Professional ,
Apr 10, 2019 Apr 10, 2019

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Discussion successfully moved from Adobe Stock to Adobe Stock Contributors

No. It takes normally less than 5 days.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Apr 11, 2019 Apr 11, 2019

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In addition to above message of mine, please note that you can contact Adobe by logging into your contributor account and using the Contact us link on the webpage's footer.

Adobe employee's can look into your account and give you additional information.


It may be, that simply the approval is blocked, because Adobe is waiting for a model release or similar. In that case, you should have gotten a message.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 11, 2019 Apr 11, 2019

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Thank you Abambo.

Yes, normally less than 5 days... that's what's weird.

Still no news about these files, and I haven't received any message regarding release or other...


I sent a message to Adobe, but no answer for now...

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Adobe Community Professional ,
Apr 11, 2019 Apr 11, 2019

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Neyriss  wrote

I sent a message to Adobe, but no answer for now...

Report back if the answer takes more than a couple days.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 11, 2019 Apr 11, 2019

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Report back if the answer takes more than a couple days.

Ok, I will. thanks !

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Adobe Employee ,
Apr 11, 2019 Apr 11, 2019

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I checked your account and do see a few images that should have been reviewed by now. I've forwarded your account number to our moderation team and asked them to take care of it. I expect this will be done within the next 24 hours.

Thanks for your patience,

Mat

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Community Beginner ,
Apr 12, 2019 Apr 12, 2019

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Hello MatHayward,

that's it! the files have been reviewed and validated!

Thanks a lot.

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