Vector Uploads Temporarily Disabled

Adobe Employee ,
Aug 22, 2018 Aug 22, 2018

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Hi all, We have temporarily disabled all vector uploads at both Fotolia and Adobe Stock for maintenance. We will resume uploads as soon as possible and will update in this forum post when that happens. We apologize for the inconvenience and appreciate your patience.

Kind regards,

Mat Hayward

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Adobe Employee , Sep 13, 2018 Sep 13, 2018
Thank you for your patience everyone. I am pleased to inform you that vector uploads are back up and running.kind regards,Mat Hayward

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Community Beginner ,
Aug 23, 2018 Aug 23, 2018

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Hi Mat,

Why is the hint not already in the upload menu? I discovered the clue only by accident, after I had already doubted myself, because not a single file could be uploaded ...

And do you know how long it will take to be able to use the upload again?

kind regards,

E. Zacherl

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Adobe Community Professional ,
Aug 23, 2018 Aug 23, 2018

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From my experience, it is great trouble to build and deploy such changes to the production site.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Participant ,
Sep 08, 2018 Sep 08, 2018

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There's a red banner the width of the Dashboard Screen that says:

Vector uploads are temporarily disabled. We apologize for the inconvenience.

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New Here ,
Aug 24, 2018 Aug 24, 2018

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Thanks for update

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New Here ,
Aug 25, 2018 Aug 25, 2018

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when it will be ready ?!

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Adobe Community Professional ,
Aug 26, 2018 Aug 26, 2018

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Well it seams to be a bigger problem. You will need to wait. There is nothing more you can do.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Explorer ,
Aug 26, 2018 Aug 26, 2018

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It is  appalling that contributors were not informed before the maintenance work started.

[I kept trying to upload unsuccessfully, than I suspected that my files have some issue…]

Now, we are kept in dark again.

I am wondering what kind of “maintenance” is this, lasting for 5 day so far?

Would you be kind to give us an update?

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Adobe Community Professional ,
Aug 26, 2018 Aug 26, 2018

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I’ts Sunday!

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Aug 27, 2018 Aug 27, 2018

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Besteht denn die Möglichkeit, dass man irgendwann mal wieder Vektoren uploaden kann? Ein bisschen mehr Infos wären schon hilfreich, nachdem das Problem schon seit über 5 Tagen besteht....

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Participant ,
Aug 27, 2018 Aug 27, 2018

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I’ts Monday!

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Adobe Community Professional ,
Aug 27, 2018 Aug 27, 2018

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...and vector uploads are still disabled. But it's not Monday evening and I do not know in which timezone the programmers are located.

I would like to keep Mat focusing on the problem and giving information as soon as they are available.

I'm sure he will post as soon as there is more.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Community Professional ,
Aug 27, 2018 Aug 27, 2018

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Probably San Jose, California which means Pacific Time, so that means it's 6.15am...

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New Here ,
Aug 27, 2018 Aug 27, 2018

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How can you be so unconcerned about this?

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Participant ,
Aug 28, 2018 Aug 28, 2018

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Hi Mat. Some news please...

Is it a planned maintenance? is this a bug? Is this a Martian attack?

					
				
			
			
				
			
			
			
			
			
			
			
		

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Community Beginner ,
Aug 29, 2018 Aug 29, 2018

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Wo kommen eigentlich die über 45.000 Vektoren her, die anscheinend erst innerhalb der letzten Woche bei Fotolia (oder Adobe) hochgeladen wurden?????? Der Upload funktioniert doch schon seit einer Woche nicht mehr...

fotolia.jpg

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Adobe Community Professional ,
Aug 29, 2018 Aug 29, 2018

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Vielleicht ist das der Backlog...

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Explorer ,
Aug 29, 2018 Aug 29, 2018

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Does not work for me...

Did anybody try to upload ai. files instead of eps.?

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Explorer ,
Aug 29, 2018 Aug 29, 2018

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does not work either!

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Adobe Community Professional ,
Aug 29, 2018 Aug 29, 2018

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ai files are vector files, as eps are vector files too.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Explorer ,
Aug 29, 2018 Aug 29, 2018

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yes  Abambo...but tell us something we don't know: what is going on ?

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Adobe Community Professional ,
Aug 29, 2018 Aug 29, 2018

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I do not know what you don’t know. But I know that there is no reason to ask each 5 minutes for status updates. Adobe will not tell as long as they are working on the problem, what ever that is. That is standard policy for Adobe.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Aug 29, 2018 Aug 29, 2018

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Hi Matt, how long does it take to restore Vectors upload?

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Participant ,
Aug 29, 2018 Aug 29, 2018

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Hi Mat

Can we get an estimate on when vector uploads will be restored? We're at a week now with no information.

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Adobe Employee ,
Aug 29, 2018 Aug 29, 2018

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You have my word. As soon as I have an update to share with you I will absolutely post it here. For now, I have no additional information to provide.

Thank you for your patience.

-Mat

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