Vector Uploads Temporarily Disabled

Adobe Employee ,
Aug 22, 2018 Aug 22, 2018

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Hi all, We have temporarily disabled all vector uploads at both Fotolia and Adobe Stock for maintenance. We will resume uploads as soon as possible and will update in this forum post when that happens. We apologize for the inconvenience and appreciate your patience.

Kind regards,

Mat Hayward

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Adobe Employee , Sep 13, 2018 Sep 13, 2018
Thank you for your patience everyone. I am pleased to inform you that vector uploads are back up and running.kind regards,Mat Hayward

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Explorer ,
Sep 06, 2018 Sep 06, 2018

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I wish I could just ignore that, but the lack of communication is really disappointing and in my opinion not fair to the contributors who focus on illustrations and vector art. Actually I didn't see a "delimitation decision" or something similar. But if that was the case - again - no proactive communication is inappropriate.

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Explorer ,
Sep 06, 2018 Sep 06, 2018

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Strangely enough, I friend of mine in Canada was able to upload a vector.

[She currently stopped working, so I asked her to do this as a test last night.]

What is going on??

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Adobe Community Professional ,
Sep 06, 2018 Sep 06, 2018

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I have no idea what a delimitation decision is, but I‘m sure Adobe would like generating income with vector art uploaded from you. It is unfortunatly such that uploading vector art has been disabled and that there must be a good reason for doing so. As Adobe makes no further comment on this, there must also be a good reason for that. We are all waiting forr the upload get functional again. In the meantime you can continue creating content and uploading all as soon as the functionality is established again.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Explorer ,
Sep 06, 2018 Sep 06, 2018

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Whatever the “good reason“ is, we should be told about it.

And how some people can upload while some can not?!

It is completely unacceptable the lack of communication/transparency.

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Adobe Community Professional ,
Sep 06, 2018 Sep 06, 2018

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aniko_gerendi@yahoo.com  wrote

Whatever the “good reason“ is, we should be told about it.

I‘m sorry to disagree. It is at Adobe‘s sole discretion to decide what, how and when to communicate. If you look carefully into Mat‘s post, you can read out that he cannot tell more than he did.

I do not know if some people can upload. There is only one message from one user, saying that he knows someone. I do not question this, but as long as I do not have proof of it, I simply suppose that this user thought she could upload data. If it was successful, I have no idea.

There may be also different explanations of that: A problem with the web site, a temporary opening for a test, ...

Adobe will communicate as soon as there is a change. For now, the credo is that vector uploads are temporarily disabled and that there is no more information. It‘s not that difficult to understand.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Participant ,
Sep 10, 2018 Sep 10, 2018

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Hi Abambo,

You say "For now, the credo is that vector uploads are temporarily disabled" but I saw that there were more than 49,700 accepted vector for a week. (information visible on Fotolia)...

Thank you in advance for your opinion.

					
				
			
			
				
			
			
			
			
			
			
			
		

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Participant ,
Sep 06, 2018 Sep 06, 2018

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I totally agree. The issue isn't that the site needs maintenance, it's the lack of ongoing communication from Adobe.

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New Here ,
Sep 06, 2018 Sep 06, 2018

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My guess is that it may have something to do with the initiative to sync Fotolia and Adobe Stock accounts.

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Community Beginner ,
Sep 10, 2018 Sep 10, 2018

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From Hungary:

Képkivágás.PNG

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Community Beginner ,
Sep 10, 2018 Sep 10, 2018

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And you really did submit vectors, not photos????

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Community Beginner ,
Sep 10, 2018 Sep 10, 2018

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Ofc, I did! I am a vector artist!

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Community Beginner ,
Sep 10, 2018 Sep 10, 2018

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Screenshot_1.jpg

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Community Beginner ,
Sep 10, 2018 Sep 10, 2018

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This banner usually shows up when the zip doesn't include either file or empty.
But in this situation I cannot tell what the problem is...

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Participant ,
Sep 10, 2018 Sep 10, 2018

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Hi Mat,

Can you explain to us why certain contributors manage to upload vectors and have them validated? For example, this French contributor who has more than 10 vectors accepted since August 23rd. Here are some references: 221670500, 221010519, 220688338, ... There are many other examples from another country in the "new files" link on the Fotolia page. Thank you in advance for understanding our discomfort.

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Community Beginner ,
Sep 10, 2018 Sep 10, 2018

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Hi I registered in fotolia for 4 years, I do not know what is happening after the beginning of this announcement I sent some articles all vectors and I indicated that all were accepted (all the emails arrived) but, when I reviewed my portfolio they only accepted 6-7 approximately of those that send vectors and others appear to me as accepted but do not appear in my portfolio.

If this problem is solved, will I have to send back those that do not appear in my portfolio but are accepted? Or the system will only put them in my portfolio?

I think we have the right to know if there is a serious problem or some data, I hope that when we receive the answer it will not be too late.

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Community Beginner ,
Sep 10, 2018 Sep 10, 2018

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I have to indicate that I sent my vectors on September 2 and this announcement was published on August 22. I made the shipment because I had not seen the ad in fotolia (I send via fotolia commonly) and therefore I accepted 7 vectors for example. 219744277 and 219745528 ID's for some of my files if accepted. But the others did not accept them, I sent 28 if I remember correctly.

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New Here ,
Sep 12, 2018 Sep 12, 2018

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Bonjour,

Effectivement l'envoi des fichiers .ai ne fonctionne pas pour le moment néanmoins il reste les .SVG qui fonctionne très bien.

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Participant ,
Sep 12, 2018 Sep 12, 2018

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Sauf erreur de ma part, le format .svg n'est pas autorisé.

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Explorer ,
Sep 13, 2018 Sep 13, 2018

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the File specifications says that :

  • AI and EPS formats only

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Adobe Employee ,
Sep 13, 2018 Sep 13, 2018

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Thank you for your patience everyone. I am pleased to inform you that vector uploads are back up and running.

kind regards,

Mat Hayward

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Community Beginner ,
Sep 13, 2018 Sep 13, 2018

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MatHayward

Great that we can uploat! even though the message still appears on the adobe stock page, now I have a question, in my account of contributor via fotolia I am shown in the panel 1084 accepted files and I got mail indicating that. But in my fotolia portfolio too, I only appear accepted 1073, my account ID is 204118322. Can you tell me where I can communicate to solve my problem? or do I have to re-raise? or can you help me? Thank you.

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Adobe Community Professional ,
Sep 15, 2018 Sep 15, 2018

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You can use the "contact us" at the page footer of your contributor screen:

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Sep 13, 2018 Sep 13, 2018

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what's new in update?

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Adobe Community Professional ,
Sep 15, 2018 Sep 15, 2018

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Somewhere I read that there was a problem generating the previews for vector images...

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Nov 03, 2018 Nov 03, 2018

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is it still disabled? I've followed all of the guidelines and requirements but the file wouldn't upload. What's wrong?

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