Why are my uploaded and approved files not available?

Jan 29, 2019

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Hi,

I have some uploaded and approved video footage, but when I search for it as a buyer it doesn't appears.

When I click on the file number it goes to a "Page not found" page.

Capturaok.jpg

So, I suppose that those files are not available to be bought. Isn't it?

Some of that files are:

FILE # 245200112

FILE # 245198859

FILE # 245194785

The clips do not meet our file requirements to be online at Adobe Stock. Video 245200112 is 1440X1080 which is not an approved file size.

You can view our file requirements here: https://helpx.adobe.com/stock/contributor/help/video-requirements.html

Requirements for contributing video to Adobe Stock

Kind regards,

Mat Hayward

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Why are my uploaded and approved files not available?

Jan 29, 2019

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Hi,

I have some uploaded and approved video footage, but when I search for it as a buyer it doesn't appears.

When I click on the file number it goes to a "Page not found" page.

Capturaok.jpg

So, I suppose that those files are not available to be bought. Isn't it?

Some of that files are:

FILE # 245200112

FILE # 245198859

FILE # 245194785

The clips do not meet our file requirements to be online at Adobe Stock. Video 245200112 is 1440X1080 which is not an approved file size.

You can view our file requirements here: https://helpx.adobe.com/stock/contributor/help/video-requirements.html

Requirements for contributing video to Adobe Stock

Kind regards,

Mat Hayward

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Contributors

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191

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Jan 29, 2019 0
Adobe Employee ,
Jan 29, 2019

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Moving to Adobe Stock Contributors​ and looping in MatHayward​ for expert advise.

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Jan 29, 2019 2
Adobe Employee ,
Mar 08, 2019

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The clips do not meet our file requirements to be online at Adobe Stock. Video 245200112 is 1440X1080 which is not an approved file size.

You can view our file requirements here: https://helpx.adobe.com/stock/contributor/help/video-requirements.html

Requirements for contributing video to Adobe Stock

Kind regards,

Mat Hayward

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Mar 08, 2019 0
Abambo LATEST
Adobe Community Professional ,
Mar 09, 2019

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so, basically, the did not get approved...

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Mar 09, 2019 0