Why are my uploaded and approved files not available?

New Here ,
Jan 29, 2019 Jan 29, 2019

Copy link to clipboard

Copied

Hi,

I have some uploaded and approved video footage, but when I search for it as a buyer it doesn't appears.

When I click on the file number it goes to a "Page not found" page.

Capturaok.jpg

So, I suppose that those files are not available to be bought. Isn't it?

Some of that files are:

FILE # 245200112

FILE # 245198859

FILE # 245194785

TOPICS
Contributors

Views

221

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Mar 08, 2019 Mar 08, 2019
The clips do not meet our file requirements to be online at Adobe Stock. Video 245200112 is 1440X1080 which is not an approved file size.You can view our file requirements here: https://helpx.adobe.com/stock/contributor/help/video-requirements.htmlRequirements for contributing video to Adobe Stock Kind regards,Mat Hayward

Likes

translate

Translate

Translate
Adobe Employee ,
Jan 29, 2019 Jan 29, 2019

Copy link to clipboard

Copied

Moving to Adobe Stock Contributors​ and looping in MatHayward​ for expert advise.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 08, 2019 Mar 08, 2019

Copy link to clipboard

Copied

The clips do not meet our file requirements to be online at Adobe Stock. Video 245200112 is 1440X1080 which is not an approved file size.

You can view our file requirements here: https://helpx.adobe.com/stock/contributor/help/video-requirements.html

Requirements for contributing video to Adobe Stock

Kind regards,

Mat Hayward

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 09, 2019 Mar 09, 2019

Copy link to clipboard

Copied

so, basically, the did not get approved...

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines