Why can't I upload any of my videos?

New Here ,
Nov 11, 2016 Nov 11, 2016

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I'm trying to upload videos to sell but I keep getting an error message stating: "...couldn't be uploaded because it is not a valid file type."

So what should I do about this? I've tried uploading in .MOV, MP4 and AVI formats but none of them are allowing me to upload. I also tried them in 4K and 1080 wiht no luck. I'm also within the file size limits.
Help?

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correct answers 1 Correct Answer

Adobe Employee , Nov 15, 2016 Nov 15, 2016
Yes, David is correct. You must use ftp to submit video content as the drag and drop does not support that at this time. You can find more information about file types and uploading at this link: https://helpx.adobe.com/stock/contributor/topics.htmlStock Contributor Help Kind regards,Mat Hayward

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New Here ,
Nov 15, 2016 Nov 15, 2016

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I have the same problem. Are you uploading using FTP ? You cannot use the Upload button for video on the website.

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Adobe Employee ,
Nov 15, 2016 Nov 15, 2016

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Yes, David is correct. You must use ftp to submit video content as the drag and drop does not support that at this time. You can find more information about file types and uploading at this link: https://helpx.adobe.com/stock/contributor/topics.html

Stock Contributor Help

Kind regards,

Mat Hayward

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New Here ,
Nov 15, 2016 Nov 15, 2016

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Matt,

I am using Filezilla the files upload but none are shoing up under videos in uploaded files. The files briefly appear on the upload site and then disappear but never show up in my account. Any ideas ?

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New Here ,
Nov 15, 2016 Nov 15, 2016

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I think I found the issue. I needed to create a directory with my username and then upload the files to that  directory. I am curious why this is not mentioned anywhere.

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Community Beginner ,
Feb 18, 2017 Feb 18, 2017

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Has there been an answer to this question yet?

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