working area

[#1]

Elżbieta Rodzoń 2018-11-18 05:05                                

Since my account has been transferred from the website fotolia I have problems sending vector files. First of all, I do not know if I understand correctly the size of the 15MP workspace, for example 5000 pixels / 3000 pixels. When I upload a separate vector file in eps or Al format, I always have a file transfer error message. When I send a vector along with a JPEG preview in the zip folder, the message Unable to upload the file to valenki4.zip is displayed because it has an incorrect type or 2 of your files have an illegal extension
• for valentins4.zip
!• for valentins4.zip
I've lost so much time to learn to upload these files and nothing. For now, I am sending them through the site fotolia but what will happen later. Please help me, what I'm doing wrong, that I can not send them. Elizabeth

[#2]

Elżbieta Rodzoń 2018-11-18 05:05                                

Since my account has been transferred from the website fotolia I have problems sending vector files. First of all, I do not know if I understand correctly the size of the 15MP workspace, for example 5000 pixels / 3000 pixels. When I upload a separate vector file in eps or Al format, I always have a file transfer error message. When I send a vector along with a JPEG preview in the zip folder, the message Unable to upload the file to valenki4.zip is displayed because it has an incorrect type or 2 of your files have an illegal extension
• for valentins4.zip
!• for valentins4.zip
I've lost so much time to learn to upload these files and nothing. For now, I am sending them through the site fotolia but what will happen later. Please help me, what I'm doing wrong, that I can not send them. Elizabeth

[#3]

Can Abambo​ or ricky336​ assist with this please?

[#4]

Not sure on this one, all I can do is to refer you to this:

Requirements for contributing vector art to Adobe Stock

Maybe there is something you didn't do.

And this:

Uploading vector images (AI or EPS)

If you are uploading a standalone vector file, make sure that your artboard is at least 3,000 x 5,000 pixels (15MP).

• Adobe Stock Contributor portal: select Upload and drag-and-drop or browse to upload AI, EPS, or ZIP documents.
• FTP: Use your own FTP client, for example Filezilla and follow the instructions on our Contributor portal. In the Adobe Stock Contributor portal, select Upload and then the Learn More option to obtain the FTP server information and your personal login details.

You'll need to do some reading on Adobe help files regarding vector files.

[#5]

elżbietar7509316  wrote

First of all, I do not know if I understand correctly the size of the 15MP workspace, for example 5000 pixels / 3000 pixels.

Your workspace (artboard in Illustrator) should translate, if rasterized into a 15Mp picture. You can specify your artboard in pixels and that is what I would do when starting a design.

As I never uploaded a vector graphics (I should try as anyhow I do also vector designs...), I can't really comment on file transfer error. It would be helpful to get a screenshot of that.

May be you could produce a dummy file that you could share with us and that does not upload. It would be much more concrete to look into that file. It can be very simple. You do not need to post on this public forum your hard work for everyone to see. 😉

[#6]

Thank you for your suggestions and support. I still can not upload vector files. The last one was 5,800 pixels x 5,800 pixels and after sending it on the red bar I had the message that the work area must have 15MP to 68MP. Packed in the zip folder also did not go - the folder message has an unacceptable extension. Uploaded by ftp also did not show up. Is Adobe Stock could not take over the way of uploading from fotolia Every day I get nervous, I try and then I send it through photolia anyway. Elżbieta

[#7]

post a dummy file on dropbox and post the link to that file here. We could look into the file and try on our side.

[#8]

Is there anything  magdalenah57428415​ can contribute to assist here?

[#9]

here I put a link to the folder  Dropbox Paper