Your account has a validation status issue. You should Contact us. Please help !!!

New Here ,
Jul 11, 2019

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Hello,

I have this problem for almost 1 weeks, this message: "Your account has a validation status issue. You should Contact us."
and I can't do anything on the screen, except accessing Adobe ID settings.

I sent a message to the "Contact us" link, but no answer.

What I should do next ? What is wrong ? How can I validate and what to validate ?

Kind regards !

Luis German Tamayo

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Your account has a validation status issue. You should Contact us. Please help !!!

New Here ,
Jul 11, 2019

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Hello,

I have this problem for almost 1 weeks, this message: "Your account has a validation status issue. You should Contact us."
and I can't do anything on the screen, except accessing Adobe ID settings.

I sent a message to the "Contact us" link, but no answer.

What I should do next ? What is wrong ? How can I validate and what to validate ?

Kind regards !

Luis German Tamayo

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114

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Jul 11, 2019 0
Adobe Community Professional ,
Jul 11, 2019

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Hi Germant,

We are unable to assist with an account issue on the forums. It is only through the "contact us" that you are able to be assisted. Please check your spam folder to find out if a reply was sent to you and was diverted there. Otherwise you wait. An agent will reply to you soon.

Best wishes

JG

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Jul 11, 2019 1
Abambo LATEST
Adobe Community Professional ,
Jul 12, 2019

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As Jacquelin said, you need to wait and check your spam. Update this thread if you do not have a feedback in a week.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jul 12, 2019 0