£110 cancellation fee???

[Joshua2374848727tm]

I am a small time creator who paid for adobe stock once to get the 10 free images I needed after that I did not realise until 2 months later that you were still charging me £23 a month and on top of that after I cancelled my plan and deactivated my account you have attempted to charge me £110 twice which it says no were in your subscription and Cancellation terms and I would like an explanation.

Thanks.

[Abambo · Accepted solution]

When you took your subscription, you agreed on the conditions. You got a 10-images free moth and the subsequent month would start your paid subscription if you would not cancel before. In addition, you would have had still 14 days to cancel without fee after the start of your first paid month. Thereafter, you agreed to have an annual subscription, paid by the month. Cancellation is still possible anytime, by paying half of the remaining due as early cancellation fee. That is part of the terms you agreed upon. And it's clearly written in the cancellation terms.

Copy/Paste of the Subscription and Cancellation terms:

Cancellation Terms:

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel during your trial period, you will not be charged. If you cancel within 14 days of the start of your paid subscription, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

(colour and italic are mine)

I suggest you contact Adobe customer care and see what they can do for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)