2 Months & Hours on the Phone... Still Waiting for Promised Refund

[RadShackCreative]

To Adobe Support:

I've spent hours on the phone with you in the past two months. On December 12th, you promised me a refund of $189.84 for a glitch on your end with the Adobe Stock in which you cancelled my account and I lost over 70 assets. You sent me $63.28. You have claimed over and over that the other 4 payments of $31.64 (total of $126.56) are on the way, yet it has been two months and they haven't shown up. 

I've called weekly to rectify the problem and have been told you sent them and then you sent me invoices as proof, even though it doesn't prove anything. Then I was told by the next higher up that she could see that I didn't recieve 4 of the transactions and to just give it 3 or 4 more days - it's been 2 weeks and I still don't have the funds. I asked you for the electronic transfer id so I could give to my bank - something you would have if you actually transferred the money - but nobody can seem to locate these numbers for any of the transactions. At this point, I'm thinking there's some kind of fraud going on. I'd like to get this situation rectifyed so I can stop wasting hours on the phone being put through circles and given no valid information.

[Jill_C]

You have posted to the Stock forum rather than the Stock Contributors forum; nevertheless, the volunteers here are not Adobe employees and we have no insight into your account. You will have to continue to address this account problem directly with Adobe.  

[WendellaBee]

Hi @RadShackCreative,

I'm sorry you've had difficulty with your account. I see that you have an open case, ADB-28116703-K3S4, with our customer care team. Let me forward your concerns to our customer care leads and have someone contact you. It may take a few days.