I seem to have 2 stock plans. One for $30 and another for $20. The $30 plan was paid and shows that on my account. The other plan states it hasn't been paid. I tried to change payment and it accepted it, however my account still says payment info needs attention. I'm wondering why I have 2 plans to begin with? How do I cancel one of these plans. When I access the plan that states non payment, It comes up just like my $30 plan does. I need help. I see that the $20 plan states On Demand. I don't remember ever ordering or using this plan. How do I cancel this plan? Thanks
The On Demand item shown in your plans section of Account Management is for any assets you purchased that were not included in your subscription. I see that you purchased a 3D asset a few months ago that was not part of your subscription. These are one time purchases, they don't renew. You should not see a billing issue here. I will look into this. If you ever need to change the payment method for an On Demand purchase you can change it here.