2 stock plans

Explorer ,
Sep 21, 2021 Sep 21, 2021

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I seem to have 2 stock plans. One for $30 and another for $20. The $30 plan was paid and shows that on my account. The other plan states it hasn't been paid. I tried to change payment and it accepted it, however my account still says payment info needs attention. I'm wondering why I have 2 plans to begin with? How do I cancel one of these plans. When I access the plan that states non payment, It comes up just like my $30 plan does. I need help. I see that the $20 plan states On Demand. I don't remember ever ordering or using this plan. How do I cancel this plan? Thanks

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Adobe Employee ,
Sep 21, 2021 Sep 21, 2021

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Hi @E Keith Borders,

The On Demand item shown in your plans section of Account Management is for any assets you purchased that were not included in your subscription. I see that you purchased a 3D asset a few months ago that was not part of your subscription. These are one time purchases, they don't renew. You should not see a billing issue here.  I will look into this. If you ever need to change the payment method for an On Demand purchase you can change it here.

EBQ

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