3D Flour Bag FILE #: 181179741 Quality check

New Here ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

Link to the asset in question:  https://stock.adobe.com/search/3d-assets?load_type=search&native_visual_search=&similar_content_id=&...

 

I recently purchased the 3D Flour Bag Asset from Adobe Stock (FILE #: 181179741) and I've imported it into Dimension and used the provided maps and it appears there's some geometry in the mesh that doesn't work or interacts incorrectly when rendering. I also tried rendering without any maps, as well as with different angles and lighting setups and the problem persists which is why I think it might be geomtery realted (but I'm not a 3D artist so I don't really know exactly how everything works). I've attatched an image below in which I've highlighted the issues I saw in the render. For reference, I rendered this on high quality at 3840x2160 resolution and then cropped it to just show the asset in question. I'd appreciate it if this assets could be checked to see if this is a problem with the asset or if it's just on my end and I've done something incorrectly. Thank you!

 

3D_Flour_Bag_Asset FILE #181179741_Issues_Highlighted.png

TOPICS
Asset Quality

Views

56

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 07, 2022 Feb 07, 2022
Hello, I've reproduced the issue and see a similar problem with rendering of the asset. Higher resolution and different lighting angles still would show the geomety oddities. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset. I'm not able to provide a refund for the license type you have for this, you will need to contact customer care below. For a refund: Adobe customer care can be contacted by beginning a secure chat sessi...

Likes

Translate

Translate
Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

 

@Contributor1 

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

LATEST

Hello, I've reproduced the issue and see a similar problem with rendering of the asset. Higher resolution and different lighting angles still would show the geomety oddities. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

RenderFlo.PNG

I'm not able to provide a refund for the license type you have for this, you will need to contact customer care below.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started