Accessing my licenses for images purchased on Fotolia

New Here ,
Sep 10, 2022 Sep 10, 2022

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Hi there,

 

I has a Fotolia subscription between 2016-2018 that gave me a number of monthly image downloads. However, I didn't download my licenses at the time and was unaware of the merge to Adobe as I moved to buying images from a different platform.

 

I really need to access and download these licenses for my site admin. I still have all my Fotolia email, username and password details. How can I do this and is there a way of syncing my account with my Adobe account under the same email?

 

Many thanks. 

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Download , Fotolia , Licensing

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New Here ,
Sep 10, 2022 Sep 10, 2022

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Hi there,

 

I has a Fotolia subscription between 2016-2018 that gave me a number of monthly image downloads. However, I didn't download my licenses at the time and was unaware of the merge to Adobe as I moved to buying images from a different platform.

 

I really need to access and download these licenses for my site admin. I still have all my Fotolia email, username and password details. How can I do this and is there a way of syncing my account with my Adobe account under the same email?

 

Many thanks. 

 

[moderator merged this with your post in this forum]

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Community Expert ,
Sep 10, 2022 Sep 10, 2022

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The quesry is better suited for Stock Contributors forum. Moving it over.

-Manan

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Community Expert ,
Sep 11, 2022 Sep 11, 2022

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I would suggest, you contact Adobe customer care for this. Fotolia has been closed now for a while, and a year ago, Adobe also closed the form to Fotolia support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

 

Moving this to the stock forum, which is the correct one for this query. OP is a buyer, not a contributor.

ABAMBO | Hard- and Software Engineer | Photographer

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