• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Accidental download of Stock Image

New Here ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

Hi Gabriella I had the same issue. I was scrolling down a page and wanted to open an image and accidentally pressed the "licence" button. Can you help me undo it? This is the image

 

[Moderator detached this from a very old post.]

TOPICS
Licensing Regret

Views

100

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Sep 26, 2023 Sep 26, 2023

Hello @omasferrer, I've refunded the credit for the accidental license.

Votes

Translate

Translate
Adobe Employee , Apr 29, 2024 Apr 29, 2024

Hello @Sylvia32671669lkjn, sorry about the issue. I don't have access to your account type. Please reach out to customer care with the details below for a credit refund.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may

...

Votes

Translate

Translate
Community Expert ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

@gsmith31 is a user like you. They can't help you. Tagging @Contributor1 for help on this.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

Hello @omasferrer, I've refunded the credit for the accidental license.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

Hi @Contributor1! I've also accidentally downloaded an Adobe Stock image. I accidentally bought the same image twice. Are you able to help give me a credit refund on the very last image I purchased? Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

LATEST

Hello @Sylvia32671669lkjn, sorry about the issue. I don't have access to your account type. Please reach out to customer care with the details below for a credit refund.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started