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Accidental Image License purchase

New Here ,
Apr 19, 2023 Apr 19, 2023

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Hi, I have also just accidentially licenced an image. I clicked on the 'License' button, thinking it would give me details of the image and license, I didn't expect it to license the image imediately, I find this very misleading, a confirmation second click should be present here, I can see on the forum that this happens a lot! The image is #587435275 I have not downloaded it or used it. Please advise how I can remove the lisense as I don't need this image. Thanks, John

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correct answers 1 Correct answer

Adobe Employee , Apr 24, 2023 Apr 24, 2023

Hello John29481472vuf4, 

I have verified that you have licensed above asset and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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Hi John,

What about the word "Licence" is misleading? And to answer your second remark: for assets that cost more than one credit, you get asked to confirm. Guess what? People simply confirm. So no, a confirmation would not prevent users from licensing. 

 

I'll get someone looking into this.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 24, 2023 Apr 24, 2023

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Hello John29481472vuf4, 

I have verified that you have licensed above asset and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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