Accidental licence of image

New Here ,
May 06, 2022 May 06, 2022

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Hi there,

I hope someone can help. When searching through images I clicked the licence button by mistake and now have an image I don't want. #270009564
Is it possible to have the image credit refunded if I delete the copy automatically downloaded?

 

Is there any way to have an 'Are you sure you wish to licence?' option before confirming purchases?

 

Thanks

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Account management , General , Licensing , Troubleshooting

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Adobe Community Professional ,
May 18, 2022 May 18, 2022

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It seems to be that Adobe chose the easiness of use. It shouldn't be a big deal to avoid the licence button; however, it never happened to me after multiple years of using stock.

This said, you can contact Adobe customer care for a credit back. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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