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Accidental license of image

New Here ,
Jul 16, 2020 Jul 16, 2020

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Hi, I have accidentally licensed this image #155049786 on our account. Can we have our 1 credit/asset back please? We will not be using this image.

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Account management, Licensing, Troubleshooting

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New Here ,
Jul 20, 2020 Jul 20, 2020

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Bumping this up @Adobe. Not sure how else to get one of our paid licenses back? This seems too easy to license an image (usually when you click the 'license' button you are presented with license options first). Would be great if you could refund this for us please.

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Adobe Community Professional ,
Jul 20, 2020 Jul 20, 2020

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I suggest to contact Adobe custome care for this: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

Please read this to avoid this situation in the future: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 20, 2020 Jul 20, 2020

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thanks so much!

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