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Accidental License Purchases

New Here ,
Nov 02, 2022 Nov 02, 2022

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Hello,

 

I am unfamiliar with Adobe Stock and did not realize that I had accidentally "purchased" 3 items with the company's account. Is there any way I can unlicense these 3 items (#258349495, #349435873, #295697462)?

Thank you for your help with this.

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correct answers 2 Correct answers

Adobe Employee , Nov 02, 2022 Nov 02, 2022

Hello ElleBodi,

I have granted you 3 replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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Adobe Employee , Jan 03, 2023 Jan 03, 2023

Hello Mattc51339341,

There is no way to unlicense #315206512 asset ID. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

Hope this helps !!!

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Adobe Employee ,
Nov 02, 2022 Nov 02, 2022

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Hello ElleBodi,

I have granted you 3 replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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New Here ,
Dec 22, 2022 Dec 22, 2022

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Dear Support team, 

I have a similar issue and accidentally licensed asset #315206512 rather than preview download. 

Is it possible to Un licence this for me? 

Regards, 

Matt 

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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Hi Matt,

 

There is no “un licence” feature. But I'm confident that @Vani_100 can also help you out.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 03, 2023 Jan 03, 2023

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Hello Mattc51339341,

There is no way to unlicense #315206512 asset ID. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

Hope this helps !!!

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