Accidental License Purchases

[ElleBodi]

Hello,

I am unfamiliar with Adobe Stock and did not realize that I had accidentally "purchased" 3 items with the company's account. Is there any way I can unlicense these 3 items (#258349495, #349435873, #295697462)?

Thank you for your help with this.

[Vani_100 · Accepted solution]

Hello ElleBodi,

I have granted you 3 replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

[mattc51339341]

Dear Support team, 

I have a similar issue and accidentally licensed asset #315206512 rather than preview download. 

Is it possible to Un licence this for me? 

Regards, 

Matt 

[Abambo]

Hi Matt,

There is no “un licence” feature. But I'm confident that @Vani_100 can also help you out.

[Vani_100 · Accepted solution]

Hello Mattc51339341,

There is no way to unlicense #315206512 asset ID. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

Hope this helps !!!