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Accidental License/Unwanted Image

New Here ,
Sep 15, 2023 Sep 15, 2023

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Hello,

I clicked license on an image to see how many credits it would cost thinking that it would show a confirm page like it does for music and video instead I licensed an unwanted image and am now out 1 credit. I would much prefer to have my credit and not the image is there anyway to reverse this?

 

Regards,

V

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Licensing Regret

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correct answers 2 Correct answers

Adobe Employee , Sep 18, 2023 Sep 18, 2023

Hello @Valued32307444q9dp, I've refunded the credit for the accidental license.

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Community Expert , Sep 19, 2023 Sep 19, 2023

Check in the Ideas subsection, if there is such an idea submitted, and upvote it. If not, submit your suggestion as an idea. 

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New Here ,
Sep 15, 2023 Sep 15, 2023

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The image file # is 595843081.

 

 

 

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Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

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Hello @Valued32307444q9dp, I've refunded the credit for the accidental license.

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New Here ,
Sep 18, 2023 Sep 18, 2023

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Thank you so much! Happy to be part of the community!

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New Here ,
Sep 15, 2023 Sep 15, 2023

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Did they solve your problem? The same thing happened to me, they deducted $399 from my card, I'm going to go crazy, how is that possible?

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Community Expert ,
Sep 16, 2023 Sep 16, 2023

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quote

Did they solve your problem? The same thing happened to me, they deducted $399 from my card, I'm going to go crazy, how is that possible?


By @riembert32181180jln0

You had a different problem. You got asked if you really wanted to buy a licence of that Premium asset, and you explicitly confirmed the buy.

 

In that case, there is not much that Contributor1 can do for you. You may get help by contacting Adobe customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 16, 2023 Sep 16, 2023

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Standard assets cost one credit. You get only asked a confirmation, when an asset costs more than one credit. The number of credits gets shown on the site, so you do not need to “check” how many credits are needed.

 

It may be that @Contributor1 can help you out with a replacement credit.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 16, 2023 Sep 16, 2023

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Anyone tell me is it legal to use stock images with giving credit the original source

here is a blog post show how to get free adobe stock images for free https://techpanga.com/how-to-get-adobe-stock-images-for-free-and-legally/

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Community Expert ,
Sep 16, 2023 Sep 16, 2023

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How does your post relate to OPs problem?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 16, 2023 Sep 16, 2023

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There was no mention of how much it would cost me thats why I clicked the button. Either way its good practice to confirm if a customer is ready to make a purchase. Thats common practice throught the internet.

I would like to have my credit reimbursed.

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Community Expert ,
Sep 18, 2023 Sep 18, 2023

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I would like to have my credit reimbursed.


By @Valued32307444q9dp

Contributor1 did have weekend too.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 16, 2023 Sep 16, 2023

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Screenshot 2023-09-16 at 8.19.34 PM.png

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Community Expert ,
Sep 18, 2023 Sep 18, 2023

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That's a standard asset, and “License” means you want to license this.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 18, 2023 Sep 18, 2023

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Thank you, I will learn more about the difference in asset class. However I still would like to recommend that all asset classes prompt the buyer to first confirm that they want to license the asset. Take care.

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Community Expert ,
Sep 19, 2023 Sep 19, 2023

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Check in the Ideas subsection, if there is such an idea submitted, and upvote it. If not, submit your suggestion as an idea. 

ABAMBO | Hard- and Software Engineer | Photographer

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