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Accidental License

New Here ,
Mar 01, 2021 Mar 01, 2021

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Hi,

 

I accidentally licensed the following as I was clicking through pages of designs: #218903026

 

Could you kindly undo this action for me please? I won't use this design as I have no purpose for it.

 

It might be a suggestion to offer a confirmation screen or something, particularly when browsing through the search results page.

 

Thank you for your help

Matt

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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Moved to the Stock forum.

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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Hello Matt5CF5,

I have verified that you have licensed asset #218903026 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

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