Accidental purchase of Adobe Stock - on demand

[Bjorn5E4D]

Hi,

I was testing out adobe stock today with the free month subscription. When I downloaded an asset, I accidentaly made an order for 604EUR. Anybody had this problem? I really can't afford a purchase like this and would like to get a refund.

Thank you in advance for the help.

KR,

Bjorn

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730