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Accidental purchase of Adobe Stock

New Here ,
Sep 02, 2020 Sep 02, 2020

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I accidentally purchased an Adobe Stock subscription during an attempt to buy stock images on demand. I have noticed that I have got two plans on my account - Adobe Creative Cloud which is fine and Adobe Stock which should not be there. I was confused why I have got an Adobe Stock year plan. I went into it and noticed that 2 payments of 23.99 were already taken. I have cancelled the plan as soon as I saw this here, as I did not notice payments from my bank account. Can I please get a refund as I was not using adobe stock and I didn't even know that I am paying for it for such a long time? Thank you for your help.

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Plans and purchase

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Adobe Community Professional ,
Sep 03, 2020 Sep 03, 2020

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Sorry about your situation, but on this user to user forum you can't find help for this problem. Please contact Adobe support for this matter and explain your case.

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

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