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Accidental purchase of Adobe Stock

Community Beginner ,
Dec 13, 2017 Dec 13, 2017

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I accidentally purchased an Adobe Stock subscription during an attempt to buy stock images on demand. When I noticed the charges months later, I immediately cancelled it and requested a refund, because I never used the service. I was told if only I wouldn't have hit the cancel button a refund could have been issued, but now there is no way to see the history of charges. This seems implausible and is incredibly frustrating. I've now paid $316 for something I didn't use. Help?

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correct answers 2 Correct answers

Adobe Employee , Dec 20, 2017 Dec 20, 2017
The refund has been initiated and will be completed within the next 7 business days.RegardsTwarita

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Adobe Community Professional , Dec 27, 2019 Dec 27, 2019
I find it always interesting that people do not follow close their expenses. With two months of subscription fees you are full into a one year subscription and cannot claim anymore not being aware of this. When cancelling and according to the conditions you agreed on when you took your subscription, you have to pay half of the remaining fees. Please contact Adobe customer service and try to negotiate a refund: https://helpx.adobe.com/contact.html. -- Abambo Photography

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Adobe Employee ,
Dec 14, 2017 Dec 14, 2017

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Hi Julia,

I apologize for the troubles that you have been facing.

I have checked your account details and see that you haven't used your licenses.

I can go ahead and get a refund for 2 months created for you.

Let me know if that helps!

Regards,

Sheena

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Community Beginner ,
Dec 14, 2017 Dec 14, 2017

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Thank you, Sheena. That is helpful. Is there any way to get a refund for the entire amount?

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Adobe Employee ,
Dec 14, 2017 Dec 14, 2017

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I will get it checked.

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Community Beginner ,
Dec 18, 2017 Dec 18, 2017

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Thank you!

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New Here ,
Dec 20, 2017 Dec 20, 2017

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I am having the same issue I ordered Adobe photoshop and its says i ordered stock images too

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Adobe Employee ,
Dec 20, 2017 Dec 20, 2017

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Hi Kimberly,

I have checked your account details and noticed that you have the following subscriptions:

  • Adobe Stock 10 images per month (one-year) plan
  • Creative Cloud single-app membership for Photoshop (one-year)

The Adobe Stock plan was purchased on 17th November 2017, for which the first month was free (due to trial) and you have been charged for the second month(i.e for the month of December)

Please let us know if you have any concern with this so that we can assist you better.

Regards

Twarita

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New Here ,
Dec 20, 2017 Dec 20, 2017

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Yes, I was unaware of the purchase at the time. Since it was free or else i would not have purchased it. I have never used Adobe stock images and do not intend to. Can i get a refund for it! I have spoken with three representatives and they have told me it would be refunded and i am still waiting..

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Adobe Employee ,
Dec 20, 2017 Dec 20, 2017

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The refund has been initiated and will be completed within the next 7 business days.

Regards

Twarita

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New Here ,
Dec 20, 2017 Dec 20, 2017

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Ho avuto lo stesso problema  acquisto accidentale e mai usato vorrei se è possibile un rimborso almeno delle immagini non usate. Grazie

Saluti

Marica

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Adobe Employee ,
Dec 20, 2017 Dec 20, 2017

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Hi Marica,

I see you have an Adobe Stock subscription which has been suspended. Kindly get in touch with our support team Support FAQ: How can I contact Adobe for support? for further assistance.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Dec 27, 2019 Dec 27, 2019

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Hello! I have tried the free month trial and downloaded 3 photos as far as I can remember. At the end of the free 1 month trial, I recall canceling the subscription so I wouldn't pay it because I knew I wouldn't use it anymore. Today I checked my bank account and for the last 3 months I have been  automatically charged a 39 USD/mo. as if I purchased a 1 year subscription with monthly payment. I ended my subscription today and guess what - I had to pay a 2 months-worth  as cancellation fee. I just lost almost 200 USD and I am just a medical student in Romania trying to make a living. This is very important for me, please help me get a refund. Thank you in advance! 

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Adobe Community Professional ,
Dec 27, 2019 Dec 27, 2019

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LATEST
I find it always interesting that people do not follow close their
expenses. With two months of subscription fees you are full into a one
year subscription and cannot claim anymore not being aware of this. When
cancelling and according to the conditions you agreed on when you took
your subscription, you have to pay half of the remaining fees. Please
contact Adobe customer service and try to negotiate a refund:
https://helpx.adobe.com/contact.html.

--
Abambo Photography
ABAMBO | Hard- and Software Engineer | Photographer

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