Accidental Purchase of License

New Here ,
Feb 22, 2022 Feb 22, 2022

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Hi there,

 

In trialling the 10 images for free offer, I seem to have inadvertently licenced two images when I thought I was just previewing them! The images are: #313568630 and #301044458 I believe I only ended up downloading the first one, which I can delete. Please can I have this charge removed as I wasn't clear that I was paying for the image, I misunderstood and thought it was included within the 10 images offer 😞

 

Many thanks!

Kelly

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Licensing , Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Feb 23, 2022 Feb 23, 2022
Hello Kelly23286199gp7a,  I have verified that you have licensed asset ID's #313568630 and #301044458  and have granted you 2 replacement license. Please delete asset from any downloads or library at your end. Hope this helps !!!

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Adobe Employee ,
Feb 23, 2022 Feb 23, 2022

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Hello Kelly23286199gp7a, 

I have verified that you have licensed asset ID's #313568630 and #301044458  and have granted you 2 replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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