• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Accidental Purchase of License

New Here ,
Feb 22, 2022 Feb 22, 2022

Copy link to clipboard

Copied

Hi there,

 

In trialling the 10 images for free offer, I seem to have inadvertently licenced two images when I thought I was just previewing them! The images are: #313568630 and #301044458 I believe I only ended up downloading the first one, which I can delete. Please can I have this charge removed as I wasn't clear that I was paying for the image, I misunderstood and thought it was included within the 10 images offer 😞

 

Many thanks!

Kelly

TOPICS
Licensing , Plans and purchase

Views

71

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 23, 2022 Feb 23, 2022

Hello Kelly23286199gp7a, 

I have verified that you have licensed asset ID's #313568630 and #301044458  and have granted you 2 replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

Votes

Translate

Translate
Adobe Employee ,
Feb 23, 2022 Feb 23, 2022

Copy link to clipboard

Copied

LATEST

Hello Kelly23286199gp7a, 

I have verified that you have licensed asset ID's #313568630 and #301044458  and have granted you 2 replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started