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Accidental purchase of license

New Here ,
Apr 16, 2023 Apr 16, 2023

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Hi,

I accidentally licensed a stock image (559615150).

It is very tricky to navigate through the site without accidentally licensing images, as the buttons show everywhere and can be revealed behind fading popups.

BR

Dom

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Licensing

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correct answers 2 Correct answers

Adobe Employee , Apr 18, 2023 Apr 18, 2023

Hi @Dominique2924238535pv

I have verified and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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Adobe Employee , Jul 10, 2023 Jul 10, 2023

Hello Vi5C80, 

I have verified and granted you 2 replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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Where do you see fading pop-ups? Yes, you can accidentally licence an asset. But the buttons do not show everywhere. I agree that the buttons could be out of the picture, but all in all, for some it's a productivity gain.

 

Tagging @Vani_100 .

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Hi @Dominique2924238535pv

I have verified and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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New Here ,
Apr 19, 2023 Apr 19, 2023

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Thanks alot, I have deleted everything.

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New Here ,
Apr 19, 2023 Apr 19, 2023

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I have attached an example below. When you click the More Options Tab on the image a popup shows up. When you hover away from it, the popup disappears and can reveal a License button in the adjacent image. You would expect the image becomes larger when you click it, since initially there is no button. But instead you end up licensing.

 

Dominique2924238535pv_0-1681896461703.png

 

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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I see, that's from inside of your library. Thanks for the update.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 05, 2023 Jul 05, 2023

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I had this issue too. I accidentally purchased #80921295 and couldn't find an easy way to get it back. Then today I accidentally hit #588182692 and thought that this was ridiculous. It should ask you to confirm the purchase. Obviously, this is a common issue with an easy fix.

 

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Community Expert ,
Jul 09, 2023 Jul 09, 2023

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quote

It should ask you to confirm the purchase. Obviously, this is a common issue with an easy fix.

 


By @Vi5C80

Obviously, even in the rare cases, where users get asked a confirmation, users simply confirm. They imply muscle memory for ignoring the confirmation question. FYI: for a purchase of every asset asking for more than one credit, you need to confirm that purchase. Let us agree that the fix is not that easy, and that a more ad hoc handling of the situation by Adobe is probably the best solution here.

 

@Vani_100 ?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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Hello Vi5C80, 

I have verified and granted you 2 replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!

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