Accidental purchase of license

[Dominique2924238535pv]

Hi,

I accidentally licensed a stock image (559615150).

It is very tricky to navigate through the site without accidentally licensing images, as the buttons show everywhere and can be revealed behind fading popups.

BR

Dom

[Abambo]

Where do you see fading pop-ups? Yes, you can accidentally licence an asset. But the buttons do not show everywhere. I agree that the buttons could be out of the picture, but all in all, for some it's a productivity gain.

Tagging @Vani_100 .

[Vani_100 · Accepted solution]

Hi @Dominique2924238535pv

I have verified and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

[Dominique2924238535pv]

Thanks alot, I have deleted everything.

[Dominique2924238535pv]

I have attached an example below. When you click the More Options Tab on the image a popup shows up. When you hover away from it, the popup disappears and can reveal a License button in the adjacent image. You would expect the image becomes larger when you click it, since initially there is no button. But instead you end up licensing.

[Abambo]

I see, that's from inside of your library. Thanks for the update.

[Vi5C80]

I had this issue too. I accidentally purchased #80921295 and couldn't find an easy way to get it back. Then today I accidentally hit #588182692 and thought that this was ridiculous. It should ask you to confirm the purchase. Obviously, this is a common issue with an easy fix.

[Abambo]

It should ask you to confirm the purchase. Obviously, this is a common issue with an easy fix.

By @Vi5C80

Obviously, even in the rare cases, where users get asked a confirmation, users simply confirm. They imply muscle memory for ignoring the confirmation question. FYI: for a purchase of every asset asking for more than one credit, you need to confirm that purchase. Let us agree that the fix is not that easy, and that a more ad hoc handling of the situation by Adobe is probably the best solution here.

@Vani_100 ?

[Vani_100 · Accepted solution]

Hello Vi5C80, 

I have verified and granted you 2 replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!