• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Accidental Purchase

New Here ,
Aug 16, 2018 Aug 16, 2018

Copy link to clipboard

Copied

I am brand new and the other day I accidentally purchased a picture by mistake by pressing the wrong button. I thought I was saving it to my library. If possible, I would like to return the license for this picture. Thanks. 179798748

Views

143

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 16, 2018 Aug 16, 2018

Hi Anna,

I really apologize for this poor experience.

Unfortunately there is no way to return the asset once it is licensed therefore I'm adding 1 license to your account so that you can use it against this download.

Please see Stock FAQ: How to license an image with Adobe Stock? to understand the correct way of licensing the assets.

Let me know if that helps!

Regards,

Sheena

Votes

Translate

Translate
Adobe Employee ,
Aug 16, 2018 Aug 16, 2018

Copy link to clipboard

Copied

LATEST

Hi Anna,

I really apologize for this poor experience.

Unfortunately there is no way to return the asset once it is licensed therefore I'm adding 1 license to your account so that you can use it against this download.

Please see Stock FAQ: How to license an image with Adobe Stock? to understand the correct way of licensing the assets.

Let me know if that helps!

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started