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I have only been using Adobe Stock since yesterday and I accidentally pressed the "License" button in the pictures # 191670242 and # 277589352 but I didn't download them and didn't use them. Is it possible to remove them from my account and refund?
Hi Ella2705,
I have added to replacement licenses to your account so you can use them instead.
Hope that would help.
Thanks
Kanika
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Hi Ella2705,
I have added to replacement licenses to your account so you can use them instead.
Hope that would help.
Thanks
Kanika
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Thanks, Kanika!
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You're welcome!
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Hi, I have accidentally licensed 1 Stock file again (I think the button "Licence" should not be placed on the picture).
Can I ask to remove it from my account? (#177141328)
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I just accidentaly purchased a picture by mistake by pressing the "Licence" again. (wrong place for this button, I think). I would like to return the license for this picture (#177141328). Thank you.
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I've just had the same issue with AdobeStock_175919988.ai. Can I please have this license removed? Also, is there a more direct way to access custome care with this issue? It happes from time to time.
Thanks