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Accidental Purchase

New Here ,
Aug 16, 2018 Aug 16, 2018

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I am brand new and the other day I accidentally purchased a picture by mistake by pressing the wrong button. I thought I was saving it to my library. If possible, I would like to return the license for this picture. Thanks. 179798748

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Adobe Employee , Aug 16, 2018 Aug 16, 2018
Hi Anna,I really apologize for this poor experience.Unfortunately there is no way to return the asset once it is licensed therefore I'm adding 1 license to your account so that you can use it against this download.Please see Stock FAQ: How to license an image with Adobe Stock? to understand the correct way of licensing the assets.Let me know if that helps!Regards,Sheena

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Adobe Employee ,
Aug 16, 2018 Aug 16, 2018

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Hi Anna,

I really apologize for this poor experience.

Unfortunately there is no way to return the asset once it is licensed therefore I'm adding 1 license to your account so that you can use it against this download.

Please see Stock FAQ: How to license an image with Adobe Stock? to understand the correct way of licensing the assets.

Let me know if that helps!

Regards,

Sheena

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