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Accidental purchase

New Here ,
Oct 31, 2020 Oct 31, 2020

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Hi!

I accidentally purchased this license 87205959. I clicked to see if it was included in the suscription (first time in adobe Stock) and without any confirmation since it's a 1-click-buy I bought it without even noticing and could't go back. I didn't use it and will not use it as it's way too expensive for me. Is there any way to get a refund? Or I just wasted 70€?

 

I'd add a confirmation box to items priced above 10€ or so. I felt like I was being swindled.

 

Thanks in advance.

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Licensing, Plans and purchase

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Adobe Employee ,
Nov 03, 2020 Nov 03, 2020

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Hello brossanova, 

I looked into Asset ID 87205959 which seem to be Video_HD.  Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

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