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Accidental purchase

New Here ,
Feb 07, 2021 Feb 07, 2021

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I have accidently purchased items without noticing that it was a plus license, which is obviously my mistake. This is going to cost me 15o euros. Is there any way to reverse this?

Items id
#165385396
#282870015

TOPICS
General, Licensing

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hello Fahad5C73, 

I checked your account and these Asset ID's seem to be Video_HD assets. For HD Videos refund request, Please contact customer care, https://helpx.adobe.com/contact.html. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team. We cannot reverse asset licensing at our end. 

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