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Hello, I accidentally licensed an image I did not intend to. Could i please get this item refunded on my account. AdobeStock_17819650.
I appreciate it. Now to download the correct image!
Hi Bailey,
Sorry for the trouble it has caused to you.
Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Hi Bailey,
Sorry for the trouble it has caused to you.
Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Hi Twarita,
I purchased one file by mistake too, it is this one: #187640664
You can see it in my account purchase history today: I need the file in 4K, but purchased it in HD at first. Then, I licensed the same one in 4K as needed. Please refund the money for the wrong purchase back to me. I am inside the deadline for returning goods.
Thanks and best regards,
Gunnar
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Hi Gunnar,
Videos are purchased on-demand or by using credits from a credit pack. They are non-refundable.
However, I understand your concern that you might just have accidentally licensed a video so I would request to contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards,
Twarita
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hi this just happened to me!