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Accidental Purchase

New Here ,
Jun 25, 2018 Jun 25, 2018

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Hello, I accidentally licensed an image I did not intend to.  Could i please get this item refunded on my account. AdobeStock_17819650.

I appreciate it.  Now to download the correct image!

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Adobe Employee , Jun 25, 2018 Jun 25, 2018
Hi Bailey,Sorry for the trouble it has caused to you.Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Jun 25, 2018 Jun 25, 2018

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Hi Bailey,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Dec 28, 2018 Dec 28, 2018

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Hi Twarita,

I purchased one file by mistake too, it is this one: #187640664

You can see it in my account purchase history today: I need the file in 4K, but purchased it in HD at first. Then, I licensed the same one in 4K as needed. Please refund the money for the wrong purchase back to me. I am inside the deadline for returning goods.

Thanks and best regards,

Gunnar

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Adobe Employee ,
Dec 28, 2018 Dec 28, 2018

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Hi Gunnar,

Videos are purchased on-demand or by using credits from a credit pack. They are non-refundable.

However, I understand your concern that you might just have accidentally licensed a video so I would request to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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