Accidental purchased license File 108429960

[Gazzaro1974]

Hi,

I've just accidentally clicked the blue licensing button when trying to get a closer look at an image for research (File #: 108429960) - trouble is, I'm logged in via my work account.  Please can this license be redacted and any credit/payment refunded?

[Liza5C0C · Accepted solution]

Hello @Gazzaro1974 - Since the asset was licensed under an enterprise account, please reach out to the customer care team for assistance, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature

[Abambo]

@Liza5C0C ,

Shouldn't @Gazzaro1974 contact their plan administrator, so that they contact customer support via the admin console?

[Abambo · Accepted solution]

Oh, I see. I just checked the helpx pages (https://helpx.adobe.com/enterprise/using/support-and-expert-services.html) and I see that Adobe now recommends simple users (non-admins) to access the standard chat. So please disregard my previous post.