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Accidental "Premium" image download

New Here ,
Nov 26, 2018 Nov 26, 2018

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Hello,

I am hoping to get my Adobe Stock Credits back for two Premium images I accidentally downloaded (#129282435 & #121637769).

Please let me know if this is possible.

Thank You,

Mike

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Adobe Employee , Nov 26, 2018 Nov 26, 2018
Hi Michael,Sorry to hear that.The premium images are non-refundable, however, since you have accidentally licensed a premium asset, please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any available).In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Feel free to update this thread in case of any additional questions.Regards,Twar...

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Adobe Employee ,
Nov 26, 2018 Nov 26, 2018

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Hi Michael,

Sorry to hear that.

The premium images are non-refundable, however, since you have accidentally licensed a premium asset, please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any available).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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