Accidentally bought a video license in Adobe Stock

New Here ,
Sep 22, 2019 Sep 22, 2019

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Greetings! Today, I mistakenly purchased a video license in Adobe Stock.
I was not going to do this, it happened by mistake. I was not going to use the purchased video for work or advertising.
Tell me, how can I return a purchased license and return money to my account?

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Adobe Employee ,
Sep 23, 2019 Sep 23, 2019

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Hi, 

 Videos are always purchased on-demand or by using credits from the credit packs and they are non-refundable.

However, I understand your concern here that you have licensed the video accidentally, so I would request to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions (if any).

 

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

 

Feel free to update this thread in case of any additional questions.

 

Thanks 

Kanika

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