• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Accidentally clicked download asset

New Here ,
Oct 05, 2018 Oct 05, 2018

Copy link to clipboard

Copied

Hello,

I accidentally clicked download when I was looking at photos. Is there a way to undue this? My subscription for the asset was running out today, so if you could undue that and give me time to choose a new photo that would be great.

Thanks,

Amy

Views

246

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 15, 2018 Oct 15, 2018

Hi Petar,

I've added 1 license to your account so that you can use it against a different image.

Hope that helps!

Regards,

Sheena

Votes

Translate

Translate
Adobe Employee ,
Oct 05, 2018 Oct 05, 2018

Copy link to clipboard

Copied

Hi Petar,

Sorry to hear that.

Unfortunately, there is no way to undo the asset which you have accidentally licensed, however, please share the file IDs which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 15, 2018 Oct 15, 2018

Copy link to clipboard

Copied

The picture ID is #26043097

Regards,

Petar

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 15, 2018 Oct 15, 2018

Copy link to clipboard

Copied

Hi Petar,

I've added 1 license to your account so that you can use it against a different image.

Hope that helps!

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 15, 2018 Oct 15, 2018

Copy link to clipboard

Copied

Thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 15, 2018 Oct 15, 2018

Copy link to clipboard

Copied

LATEST

You are welcome!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started